Terms of service

Él'Derma Cosmetics - Terms of Service

By accessing http://eldermacosmetics.co.za or buying from Él'Derma Cosmetics, you agree to these Terms. If you don’t agree, please don’t use our site.

1. Orders & Payment
1.1 All prices are in ZAR and include VAT where applicable. Prices can change without notice.  
1.2 We accept EFT, card, and cash for in-store purchases. Payment must clear before we process your order.  
1.3 We reserve the right to refuse any order for stock errors, pricing errors, or suspected fraud.

2. Shipping
Shipping times + costs are in our Shipping Policy. Risk of loss transfers to you once the courier scans the parcel as “delivered” to your address.

3. Returns & Refunds
3.1 Unopened, unused products: Return within 14 days for refund/exchange. Customer covers return shipping unless we sent the wrong item.  
3.2 Opened products: Only accepted if defective or caused an allergic reaction. Proof + photos required.  
3.3 Refunds go back to your original payment method within 7-10 business days after we receive the return.

4. Product Use & Warranties
4.1 Él'Derma products are skincare/cosmetics, not medicine. No claims of curing conditions.  
4.2 Do a patch test 24hrs before full use. You use products at your own risk.  
4.3 Ingredients listed are accurate at time of manufacture but formulas may update. Always check the label.

5. Account & Site Use
5.1 Keep your login details safe. You’re responsible for all activity on your account.  
5.2 Don’t use our site for unlawful purposes, spam, or to interfere with site security.

6. Intellectual Property
All Él'Derma branding, content, photos, and product names are our property. No copying without permission.

7. Limitation of Liability
To the max extent allowed by SA law, Él'Derma isn’t liable for indirect, incidental, or consequential damages. Max liability = amount you paid for the order.

8. Governing Law
These Terms follow South African law. Disputes go to Pietermaritzburg courts.

9. Changes
We may update these Terms anytime. “Last updated” date at the top shows the latest version.

Last updated: 22 May 2026